Ask & Questions
1.Are these Swarovski Crystal Jewelry authentic?
Yes, all our items come from Swarovski Crystal Distributors, and all of our merchandises are 100% guaranteed brand new.
2. How do I order on crystaljewelrysale.com (website)?
Choose products on crystaljewelrysale.com, input quantity of products you want to buy, click the button "Add This To My Cart", fill in the form your personal contact ways and shipping information, pay for the products and finally wait for the arrival of your ordered products.
If you purchase quite a large number of products from us, please first register yourself as a member of crystaljewelrysale.com and then log in crystaljewelrysale.com to do your purchase as the above-mentioned steps tell you.
3. How long will it take for my order to be processed and delivered?
Total Delivery Time = Processing Time + Shipping Time
It takes about 1-2 working days for us to process your order and about 7-9 working days to ship your order via Express Mail after you submit your order on our website. Currently, we do not offer overnight shipping.
4. How can I check the status of my order?
We will send you an email with tracking No. and tracking link after sending out your items, and you can track the status of your parcel online. Usually the tracking number will be valid in 48 hours. If there's still no tracking information available in 3 days, please contact us via email at sale@crystaljewelrysale.com.
5. How much postage will be charged for each order?
We only charge $8.99 for shipping no matter how many items you purchase at a time.Besides,if the amount is more than $500,we offer a free shipment.
6. What kind of currency do you accept?
At present, we accept US Dollars.
7. What should I do if I never received the shipment?
You can email our sales team directly on the lost shipment at sale@crystaljewelrysale.com and we will investigate the case. Once we are convinced that the items are lost, we will replace it with a new shipment or refund. Be noticed: We will not be responsible for the lost if you have filled incorrect information in the order form. And we are here to notify our valued customers that you should track the items online frequently after we send you the tracking information, so that to avoid any troubles may be caused in the delivery process.
8. What kind of payment do you accept?
Currently there are two ways. Most customers are used to accept online payment with credit card. If customers don't have credit cards , or need to buy large sums of goods, we strongly recommend paypoint and Western Union Money Transfer.
(1). Online payment with credit card. This is the most frequent payment. It is fast and efficient.
(2). Western Union Money Transfer. We can accept payment by West Union when you want to order large sums of jewelry (usually 500 GBP above). Please go to http://www.westernunion.com/info/selectCountry.asp to find your agent and confirm you can pay by West Union, then contact us to get our receiptor information of West Union.
9. Is it safe to order on www.crystaljewelrysale.com?
Sure, don't worry about it! We guarantee that every purchase you make will be 100% safe, because we use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. All the payment process is done by Mate Charge, which is known by its top security and anti-fraud systems. None of your credit-card details will be leaked.
Thanks a lot for your support and attention. If you have any excellent ideas or suggestions, please contact us.
