Shipping
In order to guarantee all the products can be safely shipped to customers, we prefer using EMS.
On receipt of your order, we need 10 working hours to confirm the effectiveness of the order.Firstly,we will send your order information to freight department and find the goods you purchased, then packing of the goods. Because of safety, warehouse management system in physics isolation, website can not timely update inventory information. May appear out of stock, but we will complement the lacking goods within two working days.
After delivery, the system will generate a tracking number, if you want to focus on the processing of your goods, please claim your tracking number from us. Generally, you need to wait for 5-7 days, during the festival may need 7-15 days, so if you want to buy holiday gifts, please purchase in advance.
If you still not receive your order in a month, please contact us, our special personnel will help you solve these troubles.
In order that you can accurately and timely receive your goods, please fill in your shipping address in detail. If you find your address undeliverable, we will send you the reminding E-mail promptly and you can go to the post office to take your goods.More importantly,please ensure the effectiveness of the mailbox you registered.Fee
For the shipping costs
We provide free shipping for North America, Europe and Oceania.
For other areas we principle will not charge, if you can not find your country when filling in forwarding address, please contact us as soon as possible.
Returns
1.For unpaid orders
You can inform us to cancel the order any time and without any additional costs.
2.For orders have paid successfully
If you have paid successfully,when refunding you can only get 92% of your amount. Because we use third-party pay platform, the system automatically deduct part poundage when paying successfully.
3.Payment and delivery successful
Under this occasion, if you want to cancel the order, you need to send back it after receipt of goods. After confirmation, we will deduct 8% of your amont for pay fee and 10 dollars for the poundage, so please carefully operate.
4.Products arrive with damage
Please remain the same, and provide the picture of damaged goods to our customer service, we will deal with it in the first time.
5.Subjective reasons
We do not accept return without any quality problem.
6.Exchange order
After completing your order,if you want exchange goods in your order ,plese contact us within five hours.
